Crash Replacement Policy

Here at Gusset, we understand that you’re buying our components because you want to push your limits and ride progressively. Our products have always had that goal in mind. We’re known for making bombproof parts but we know that they aren’t indestructible. S*** happens. We get that, and we’ve never been in the business of seeking to profit from people’s misfortunes.

That's why we offer a generous crash replacement policy. We guarantee a 50% discount on the cost of replacement when you have an accident and the component becomes unsafe for use. Repair is not usually cost effective, so we will advise a replacement in most cases.

Terms and Conditions

Naturally, we like to be fair but we are still a business, not a charity, and so we do still have some conditions in place to ensure that those claiming are claiming for the right reasons:

a) You, the claimant, must be the original owner and be able to provide proof of purchase.

b) You must send the product back to us so that we can issue you with a replacement or replacement parts. No claim can be validated until it has been inspected and agree by Gusset.

c) The policy excludes products that have been subject to; Modification, abuse, neglect, improper assembly, fitting unauthorised components, lack of maintenance, commercial hiring, failure to follow instructions (whether oral or in writing), wilful damage or other similar activities.

d) The policy excludes damage or deterioration to the surface finish, aesthetics or appearance of the product where the product is still safe to ride.

e) Although we offer this policy, Gusset shall not be responsible for accidental or consequential damage or loss howsoever caused.

f) Please note that all returns are at the sender’s expense. Replacements will be dispatched with shipping FOC inside the UK. Outside of the UK, shipping will be charged at cost.

This is not the same as a warranty claim, where the product itself is faulty. If you think that you have a valid warranty claim, please click below for terms and conditions.

Warranty Claims

Need a crash replacement?

Please read our terms and conditions above and then contact us so that we can get you riding ASAP.
This policy applies to components purchased through our website and our authorised dealer network. We ask that you make crash replacement claims directly with us, even if you bought your Gusset product through a dealer. You must provide proof of purchase. Please quote our crash replacement policy.

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